© 2019 by Lee Sorg  •  Sorg Glass Art

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CONTACT US

Tel: 616.560.2315 

l.sorg@comcast.net

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We want you to be 100% satisfied.

Please read the following to ensure that your satisfaction is met. 

FAQ

01

What if I'm not satisfied with my purchase?



We want you to be 100% satisfied. If you are unhappy with your purchase, for any reason, please contact us. You may return new, unused item(s) within 30 days of receipt for a full refund and/or replacement. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 
02

How is shipping handled?



All items on this site are in stock and will ship within 24 to 48 hours (M-F)! We will send you an email notice the day your order ships which will include shipment tracking information.
 

There is no extra charge to have our products delivered to 99% of the homes and businesses in the lower 48 contiguous United States. Additional charges may be incurred and will be quoted for shipping to difficult to access addresses (e.g., islands, remote locations, travel on non-paved roads, or high security locations, etc.).

Currently, item(s) can only be shipped within the U.S. but we would be happy to quote shipping to locations outside the U.S..

03

What is your damage, return, refund, and cancellation policy?



Buyers are responsible for return shipping costs. If there is an error in the order that is our fault, we will pay for the return shipping.

 

We don’t accept order cancellations.

We take great care and pride in the packaging and shipping of our products to ensure that there will not be any shipping damage, but occasionally it may happen. Please open your delivered item within a day of receiving it so that if there is any damage we can provide a replacement and have the carrier pick up the damaged item. Please take a photo of the shipping carton and the item as it may become part of the damage claim that will need to be filed. Note that carriers only allow a few days for a damage claim to be filed. If you are present when a carrier delivers a package that looks damaged, please open it and refuse it if it is damaged, then contact us as soon as possible so we can initiate a replacement order.

 

Damage and/or missing item claims must be reported to us within 7 days of receipt of your order. Please keep all contents of all boxes and the packaging materials in case the carrier wants to inspect them and/or pick up the shipment.